Designing a more efficient and accurate incident reporting system
RNLI — LSAR System
Skills
Product Design
Prototyping
Icon Design
Ui/Ux
Working with
Positive New Media
Year
2017
Working as the lead designer with Positive New Media, I was part a key of the team that redesigned the RNLI’s, LSAR system that is uses to record the incidents they attend. This included complex form design and multiple dashboards for handling large amounts of information. Our work enabled the returning lifeboat crew to record incidents faster and more accurately.
Defining the project and objectives
I assisted with the facilitation of a series of workshops during the discovery process to help define the project parameters and create proto-personas with a particular emphasis on understanding the RNLI's crew and the environmental pain points. Then, developing user stories to help define and prioritise work and build and test prototypes to test hypotheses.
Set up for success
One of the successful hypotheses of the research was developing a set of pre-questions. Answering these six questions would create a bespoke incident form, speeding up form filling and reducing cognitive load on the user.
Flexible and expandable design system
We created a design system based on Brad Frost’s Atomic Design methodology, which was introduced and implemented.
This system allowed us to create a vast array of complex form types efficiently, while still keeping the overall design cohesive and easy to follow.
Effective dashboards
We also created comprehensive reporting dashboards for administrators to monitor, benchmark, and sign-off on each incident.
Our work helped decrease the workload of the Life Guards while increasing the accuracy of the reporting, allowing resources to be allocated where needed.
